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At Adrianne Michelle Speaks, we are committed to delivering high-quality products to our customers. Please carefully review our return and exchange policy before making a purchase.

Return Policy 

We only offer exchanges for products that arrive damaged due to shipping. If your item arrives in a damaged condition, you must notify us within 7 calendar days of receiving your order to be eligible for an exchange.

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How to Request an Exchange:

  • Contact us at adrianne@adriannemichellespeaks.com with your order number, a detailed description of the damage, and photos of the product.

  • If your exchange is approved, you will be responsible for covering the cost of return shipping. We will provide you with instructions on how to return the damaged item to us. We recommend using a trackable shipping service to ensure that we receive your returned item. Once we receive and inspect the returned product, we will process the exchange and send a replacement item. The shipping costs for sending the replacement will be covered by us.

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Eligibility for Exchange:

  • The item must be unused, unworn, and in the original condition.

  • The original tags must not be removed.

  • The item must be returned in its original packaging.

  • The item should show no signs of wear, alterations, or use, and must not be washed

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  • Do you offer refunds?
    No, we do not offer refunds for any purchases made through our website. All sales are final and non-refundable. We only offer exchanges for damaged items received in shipping.
  • What should I do if my product is damaged?
    If your item arrives damaged, you may request an exchange. You must contact us within 7 calendar days of receiving the product. Please email us at adrianne@adriannemichellespeaks.com with your order number, photos of the damage, and a description of the issue. Once approved, we will guide you through the exchange process.
  • What are the requirements for exchanging a damaged item?
    To be eligible for an exchange, the item must: Be unused and unworn. Have the original tags attached. Be returned in the original packaging. Items that do not meet these criteria will not be accepted for an exchange.
  • How do I exchange a damaged book?
    If you received a damaged book, it may qualify for an exchange. Common issues that qualify include: Bent or torn pages Damaged cover or binding Significant scratches or dents The book must be unused and in its original condition. Please contact us with photos of the damage for further instructions.
  • Can I return or exchange digital products like e-books?
    No, we do not offer returns, refunds, or exchanges for any digital products. Once a digital product is purchased and delivered, it is considered final. Please ensure your device is compatible with the file format before purchasing.
  • Who covers the shipping costs for exchanges?
    You will be responsible for covering the return shipping costs to send back the damaged item. We recommend using a trackable shipping service. Once we receive and inspect the returned item, we will send out a replacement, and the shipping cost for the replacement will be covered by us.
  • What happens if I request an exchange after 7 calendar days?
    Unfortunately, requests for exchanges made after 7 calendar days of receiving the product will not be accepted. Please ensure you contact us within this timeframe.

Conditions for Exchanging Physical Books

If you purchased a physical book from www.adriannemichellespeaks.com store and it arrived damaged, it may be eligible for an exchange. Common damage that qualifies for an exchange includes:

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  • Bent or torn pages

  • Crushed or bent cover

  • Significant scratches, dents, or marks on the binding

  • Water damage

 

The book must not have been read, written in, or altered in any way. Please follow the steps outlined above for requesting an exchange and provide clear photos of the damage.

Digital Products Policy

We sell digital products such as e-books. Due to the nature of digital goods, we do not offer exchanges, returns, or refunds for any digital products once they are purchased and delivered. All sales of digital items are final, as digital goods cannot be "returned."

 

Please ensure you have the correct device and software to access and view your e-book or other digital content before completing your purchase.

Non-Eligible Returns

We will not accept exchanges or returns if:

  • The item was damaged after delivery due to misuse or accidents.

  • The request for an exchange was made after 7 calendar days of receiving the item.

  • The product was worn, altered, or the original tag was removed.

  • The digital product was downloaded, viewed, or otherwise accessed.

By purchasing from our website, you agree to these terms and conditions regarding exchanges and returns.

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